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Make sure to pass the Ronseal test in all external interactions and make sure that you deliver on what you commit to

Peter Higgins on 2015-01-07

So with all the talk about user-experience in the digital world, I wanted to return to the more prosaic topic of customer experience in the real world for this blog.  ...

Sink or swim: The Saga Continues

Rumbi Makanga on 2015-01-05

  Here I am, back at RIG, 18 months after my original foray into the world of acronyms and I am continuing the irony of working with engineers when my father tirelessly worked to make me into one. We have not had a chance to discuss wind turbines yet, but I am sure that he will be interested in his engineer way and ask me questions that only an engineer can answer.  ...

"I wanted to get closer to the companies themselves and have more involvement with the actual operating businesses" – an interview with Simon Jackson

Ffion Rolph on 2014-09-09

I recently caught up with Simon Jackson, Director, in order to learn a bit more about his RIG story.  ...

Understanding the Key Account Matrix

Helen Blomfield on 2014-06-05 16:42

Once you’re in the fortunate position of having enough customers that you’ve hired another member for your sales team, you need to start thinking about prioritisation. It’s absolutely useless to have your top sales person maintaining contact with the very first account you signed – you know the one, they’re lovely people but they pay you approximately 43 pence per month and don’t really need review points every other week.  ...

"I want clients that have the potential to exit at $100m": An interview with Sameer Pal

Shields Russell on 2012-11-12

Sameer Pal has been with RIG almost since its inception. Previously he was with Mercer Management Consultants. Sameer is a RIG partner. A citizen of the world, he was educated in India, Botswana, and the United States. Not a convert (yet) to the religion of blogging, he was interviewed by RIG Principal, Shields Russell....